RETURN POLICY

 In case you have received a defective, damaged, or a ‘not-as-described’ product by the seller, you can call or drop in a mail within same day or within 24 hours from the  date of delivery of your product with pictorial proof of damage. We will arrange for replacement or refund by the seller. You will need to return the unused product along with its original packaging with all the items included with the product within 7 days of registering your complaint.

Drop us an email with complete details with your order number & invoice copy on support@wowooocart.com  OR

Call on 09634911452

Log on to www.wowooocart.com  and click on “Track Order

Return & Refund Policy

  • If you wish to change, modify or cancel your order, it can be done provided the product has not yet been shipped to you by the seller. To find out the shipping status, drop in a mail at support@wowooocart.comor simply log on to wowooocart.com. You will need to provide your name, email and order ID for registering your request.
  • In the rare case of you receiving a defective, damaged, or a not-as-described product by the seller.
  • You must call or drop in a mail within 24 hours from delivery of your product, so we can help resolve the problem either by arranging for replacement or refund by the seller. To register your complaint, you need to provide your name, email ID, land line or mobile number and order Number.
  • You will need to return the unused product along with its original packaging with all the items included with the product within 7 days of registering your complaint.
  • The following products shall not be eligible for return:

Any food items, Antivirus, software’s, Flowers, chocolates, cakes, mithai, dry fruits, vegetables, perishable items, lingerie, or innerwear, books, socks, baby care products, baby food, makeup kits, make up accessories, nutrients and supplements any type of food supplements.  We advise you not to accept delivery of such products that are damaged or not-as-described by the seller. In case of you receiving spoiled edible products, you must call or drop in a mail within 24 hours on receipt of your product, so we can help resolve the problem.

Products that do not apply to any warranty and/or return policy will be made specific in the product details section.

  • Electronic items: We require a document from the brand/OEM’s service centre confirming that the delivered item was defective. We will carry out a quality check to validate the complaint before processing any request for refund/replacement. Returns/replacements will be accepted for only those items which are found to be faulty/ defective.
  • Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these.
  • Some items are bound by the brand’s specific policies regarding repair, exchange and returns. These policies will be binding on the customer.
  • Replacements will depend on the availability of the item.
  • Refund or replacement will be initiated after the pick-up of product.
  •  Any Gift Vouchers are not returnable or refundable for cash.
  • Items sold as sets/combos cannot be exchanged or returned individually.
  • Only replacements are possible for CDs, DVDs and precious jewellery. Please return these items in tamper-proof packaging.
  • For cancellation, modification and/or returning products, mail us at support@wowooocart.com

 

How to return a product?

Returns for products that are damaged, or not-as-described product by the seller:

  • You must call or drop in a mail at  support@wowooocart.comcom within 24 hours on receipt of your product so we can help resolve the problem either by arranging for replacement or refund by the seller.
  • You will need to provide your name, email ID, telephone number or mobile number and order Number for registering your complaint
  • You will need to return the unused product along with its original packaging with all the items included with product within 7 days of registering your complaint.

 

Non-returnable products

  • There are certain products which cannot be returned, and they include Any food items, Antivirus, software’s, Flowers, chocolates, cakes, mithai, dry fruits, vegetables, perishable items, lingerie, or innerwear, books, socks, baby care products, baby food, makeup kits, make up accessories, nutrients and supplements. In case of any complaint you must call or drop in a mail at support@wowooocart.com within 24 hours on receipt of your product so we can help resolve the problem.

 

Returns for products that are defective

  • In case of you receiving a defective product by the seller, you must drop in a mail at support@wowooocart.comwithin 24 hours on receipt of your product so we can help resolve the problem either by arranging for replacement or refund by the seller.
  • You will need to provide your name, email id, telephone number or mobile number and order number, invoice number for registering your complaint.
  • You will need to return the product in its original packaging within 7 days of registering your complaint.
  • Do review products that cannot be returned

 

How are refunds processed?

  • Once your refund complaint is processed the customer care team will inform you by email.
  • A refund is processed based on the mode of payment.
  • If payment is done using Credit Card, then the amount is refunded to the credit card itself and will feature in the following monthly billing statement.
  • If the payment is done using Net banking as a payment, then the amount is refunded to the bank account.
  • If payment is done using either Cash on delivery, Cheques and Demand drafts, then the amount is refunded in the form of cheque or neft transfers.
  • In case of any further queries, mail us at support@wowooocart.com

 

 

Mode of Refund

For all products cancelled and/or returned, you will be given a credit for the same amount you have already paid.

A refund is processed based on the mode of payment.

Credit cards: Refunds are done back to the credit card itself

Net banking: Refunds are done to the bank account you made the payment from

Cash On Delivery/Cheques/Demand Drafts: Refunds are done in the form of cheque which will be delivered to your billing address or neft transfer.