Seller Code of Conduct & Performance Policy
WOWOOOCART SELLER CODE OF CONDUCT & SELLER PERFORMANCE POLICY
Effective Date: 2 September 2026
This Seller Code of Conduct & Seller Performance Policy (“Policy”) establishes the standards of conduct, product quality, fulfilment, customer service and performance expected from every seller (“Seller”) operating on WOWOOOCART.
This Policy is operated and administered by SHREE SHYAMA SHYAM INDUSTRIES INDIA and shall be read together with the WOWOOOCART Seller Terms & Conditions and other applicable WOWOOOCART policies.
1. Honest and Lawful Business
Every Seller must conduct business honestly, professionally and in compliance with all applicable laws, regulations and WOWOOOCART policies.
2. Accurate Seller Information
Seller business, identity, tax, bank, contact and KYC information must remain accurate and up to date.
Providing false, misleading or fraudulent information is prohibited.
3. Genuine Products
Only genuine, legally sourced and saleable products may be offered.
Counterfeit, fake, pirated, stolen, unauthorized or infringing products are strictly prohibited.
4. Accurate Product Listings
Product titles, descriptions, photographs, specifications, dimensions, quantity, colour, size, model, warranty, expiry information and other claims must accurately represent the actual product.
5. No Misleading Claims
Sellers must not use false, exaggerated, deceptive or unsupported claims regarding product quality, performance, origin, certification, discount or benefits.
6. Product Compliance and Safety
Sellers are responsible for ensuring that products comply with applicable safety, quality, labelling, certification, packaging and regulatory requirements.
7. Inventory Accuracy
Sellers must maintain accurate inventory.
Products that are unavailable must be promptly marked unavailable to prevent avoidable cancellations.
8. Order Fulfilment
Sellers must accept and fulfil genuine orders responsibly and within the applicable operational timelines.
9. Timely Dispatch
Orders must be prepared and made ready for dispatch within the timeline specified by WOWOOOCART, generally within 24 hours, unless a different timeline is approved or displayed.
10. Proper Packaging
Products must be packed securely and appropriately for their nature, size, weight and transportation requirements.
Seller-caused damage arising from inadequate packaging may result in applicable cost recovery and corrective action.
11. Correct Product Dispatch
The Seller must dispatch the exact product, variant, quantity, size, colour and model ordered by the customer.
Repeated wrong-product dispatch may adversely affect Seller Performance.
12. Product Quality
Products must match their listings and be free from defects attributable to the Seller.
Defective, materially different, damaged due to inadequate packaging, expired or otherwise non-conforming products may result in customer remedies and Seller-level corrective action.
13. Seller Cancellation
Seller cancellation should be limited to genuine and unavoidable circumstances.
Repeated or unjustified cancellations may reduce Seller visibility, affect performance status, restrict listings or result in suspension.
14. Customer Returns and Refunds
Sellers must cooperate with lawful and applicable returns, replacements and refunds in accordance with WOWOOOCART policies and applicable law.
15. RTO and Failed Delivery
Sellers must cooperate in resolving failed deliveries and RTO orders.
Where failure is attributable to Seller error, applicable direct costs may be recovered in accordance with the Seller Terms and applicable commercial terms.
16. Customer Communication
Seller communication must be respectful, truthful, professional and related to legitimate transaction purposes.
Harassment, threats, abusive language, intimidation or misleading communication is prohibited.
17. No Off-Platform Diversion
Sellers must not use WOWOOOCART customer information to divert customers to unauthorized off-platform transactions or encourage cancellation for the purpose of bypassing WOWOOOCART.
18. Customer Data Protection
Customer information must be used only for authorized purposes and must be protected against unauthorized access, disclosure, misuse or sale.
19. Fake Reviews and Ratings
Sellers must not create, purchase, manipulate or arrange fake reviews or ratings.
Customers must not be bribed, threatened or improperly influenced to submit reviews.
20. Review Manipulation
Sellers must not artificially increase their rating, suppress genuine negative feedback or misuse review systems.
21. No Fraudulent Orders
Sellers must not create fake orders, manipulate sales data, conduct fraudulent transactions or otherwise artificially inflate performance.
22. No Ranking Manipulation
Any attempt to manipulate search ranking, product visibility, sales metrics, customer behaviour or marketplace algorithms through fraudulent means is prohibited.
23. No Duplicate or Misleading Accounts
Sellers must not create multiple accounts to evade restrictions, manipulate performance or mislead customers.
24. Intellectual Property
Sellers must have the legal right to use all photographs, descriptions, trademarks, logos, videos and other content uploaded to WOWOOOCART.
25. Prohibited Products
Sellers must not list products prohibited by law or WOWOOOCART.
Restricted products require all applicable permissions, licences and certifications.
26. Product Recalls and Safety Notices
Sellers must immediately inform WOWOOOCART of any product recall, safety issue, regulatory prohibition or material product defect affecting customers.
27. Customer Complaints
Sellers must cooperate promptly with WOWOOOCART in resolving customer complaints, product issues, warranty matters and regulatory enquiries.
28. Seller Grievance Cooperation
Where a Seller grievance/contact mechanism is legally required, the Seller must maintain accurate contact information and cooperate in complaint resolution within applicable legal timelines.
29. Performance Monitoring
WOWOOOCART may monitor Seller performance using legitimate indicators, including:
- Order fulfilment;
- Dispatch timeliness;
- Seller cancellation;
- Return-related issues;
- RTO/failed delivery;
- Product quality;
- Customer complaints;
- Customer ratings and reviews;
- Inventory accuracy;
- Policy compliance; and
- Other relevant operational indicators.
30. Performance Improvement
Where performance falls below acceptable marketplace standards, WOWOOOCART may require the Seller to take corrective measures.
Such measures may include listing correction, inventory correction, improved packaging, faster dispatch, additional verification or other reasonable steps.
31. Corrective Actions
Depending on the seriousness and frequency of an issue, WOWOOOCART may:
- Request corrective action;
- Remove or restrict listings;
- Reduce visibility;
- Restrict certain marketplace features;
- Temporarily suspend selling;
- Hold or review settlements where legitimately required; or
- Suspend or terminate the Seller Account.
32. Serious Violations
Immediate or stronger action may be taken for serious conduct including fraud, counterfeit products, illegal products, customer-data misuse, intellectual-property infringement, deliberate deception, payment abuse, repeated serious policy violations or conduct creating significant customer or legal risk.
33. Cost Recovery
Where Seller conduct causes an identifiable direct cost or financial loss, WOWOOOCART may recover applicable amounts in accordance with the Seller Terms, Commercial Terms and applicable law.
No arbitrary or undisclosed punitive charge shall be imposed.
34. Seller Performance Status
WOWOOOCART may classify or evaluate Seller performance according to operational and customer-service standards.
Performance status may affect visibility, eligibility for promotions, marketplace features or continued selling privileges.
35. No Guaranteed Ranking or Sales
Seller performance does not create any right to a particular search ranking, traffic level, order volume, promotion or sales amount.
36. Seller Cooperation
The Seller must cooperate with reasonable requests for documents, product information, invoices, licences, shipment information, customer issue resolution and compliance verification.
37. Policy Compliance
The Seller must comply with the WOWOOOCART Seller Terms & Conditions, Commission/Settlement Policy, Returns/Replacement/Refund Policy, Shipping & Delivery Policy, Privacy Policy and other applicable marketplace requirements.
38. Policy Changes
WOWOOOCART may update this Policy when reasonably required for legal, operational, customer-service, security or commercial reasons.
Material changes may be communicated through the Seller Dashboard, website, email or other appropriate communication.
39. Seller Responsibility
The Seller remains responsible for the legality, authenticity, quality, accuracy, packaging, fulfilment and compliance of the products offered by the Seller, subject to applicable law.
40. Final Standard
Every Seller is expected to protect customer trust, provide genuine and accurately described products, fulfil orders responsibly and maintain professional business standards.
Violation of this Policy may result in corrective or enforcement action under the WOWOOOCART Seller Terms & Conditions.
WOWOOOCART reserves all rights available under applicable law and its marketplace terms.