Grievance Redressal Policy
WOWOOOCART GRIEVANCE REDRESSAL POLICY
Effective Date: 2 September 2026
Last Updated: 2 September 2026
WOWOOOCART is committed to providing a fair, transparent and accessible mechanism for addressing customer and seller grievances relating to the use of the WOWOOOCART marketplace.
1. Purpose
This Policy explains how customers, sellers and other users can submit complaints or grievances and how WOWOOOCART will process them.
2. How to Raise a Grievance
A grievance may be submitted through:
Email: support@wowooocart.com
Phone: +91 7453036367
The complainant should provide relevant details such as:
- Name and contact details
- Order ID, Seller ID or other relevant reference number
- Description of the issue
- Supporting documents, photographs, videos or other evidence, where applicable
Providing complete information helps WOWOOOCART investigate and resolve the matter efficiently.
3. Grievance Handling
WOWOOOCART will review the grievance and, where necessary, seek information or clarification from the concerned seller, logistics partner, payment service provider or other relevant party.
WOWOOOCART will make reasonable efforts to provide an appropriate response or resolution within the applicable legal and operational timelines.
4. Marketplace-Related Complaints
Where a complaint concerns a product sold by a third-party seller, WOWOOOCART may coordinate with the concerned seller for investigation and resolution.
The seller remains responsible for matters relating to the accuracy, quality, legality, authenticity, packaging and conformity of products supplied by the seller, subject to applicable law and the relevant WOWOOOCART policies.
5. Evidence and Verification
WOWOOOCART may request reasonable evidence to verify a complaint, including photographs, videos, invoices, delivery information, product details, communication records or other relevant information.
Claims may be investigated before any refund, replacement, compensation, adjustment or other resolution is provided.
6. Fraudulent or Abusive Complaints
WOWOOOCART reserves the right, subject to applicable law, to take appropriate action against fraudulent, misleading, abusive or repeatedly baseless complaints, including restricting certain account or marketplace activities.
7. Escalation
If a complainant is not satisfied with the initial response, the matter may be escalated through the grievance contact details provided by WOWOOOCART.
Nothing in this Policy limits any statutory rights or remedies available to a consumer under applicable law.
8. Policy Changes
WOWOOOCART may update this Policy from time to time to reflect changes in law, technology, marketplace operations or business requirements. The updated version will be published on the website.
9. Contact
For grievances and support:
WOWOOOCART
Operated by Shree Shyama Shyam Industries India
Email: support@wowooocart.com
Phone: +91 7453036367
Website: wowooocart.com
By using WOWOOOCART, users acknowledge this Grievance Redressal Policy along with the Terms & Conditions and other applicable policies of WOWOOOCART.