Privacy Policy

Effective Date: 30 August 2026

Welcome to WOWOOOCART, an Indian-owned multi-vendor e-commerce marketplace operated by SHREE SHYAMA SHYAM INDUSTRIES INDIA, headquartered in Agra, Uttar Pradesh, India.

We respect your privacy and are committed to protecting the personal information entrusted to us by our customers, sellers, vendors, and other users of our Platform.

This Privacy Policy explains how WOWOOOCART collects, uses, stores, shares, and protects information when you access or use wowooocart.com, create an account, purchase products, register as a seller/vendor, communicate with us, or otherwise use our services.

By accessing or using WOWOOOCART, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

WOWOOOCART is operated by:

SHREE SHYAMA SHYAM INDUSTRIES INDIA
Agra, Uttar Pradesh, India

In this Privacy Policy:

“WOWOOOCART”
“we”
“us”
“our”

Refer to WOWOOOCART and/or SHREE SHYAMA SHYAM INDUSTRIES INDIA, as applicable.

2. INFORMATION WE COLLECT

Depending on how you use WOWOOOCART, we may collect different categories of information.

A. Customer Information

When you create an account or place an order, we may collect:

Name.
Mobile number.
Email address.
Billing address.
Shipping/delivery address.
PIN code.
Order details.
Product details.
Transaction information.
Payment status.
Communication preferences.
Customer support information.
Return, replacement, and refund information.

B. Seller/Vendor Information

If you register as a seller/vendor, we may collect information necessary to create and operate your seller account, including:

Name.
Business/firm/company name.
Mobile number.
Email address.
Business address.
GST-related information, where applicable.
PAN or other tax/business information where required.
Bank/payment settlement details.
Product and inventory information.
Seller documents required for verification.
Shipping/dispatch information.
Customer order fulfilment information.
Other information reasonably required for seller onboarding and compliance.

WOWOOOCART may verify seller information before permitting or continuing seller activity on the Platform.

3. INFORMATION YOU PROVIDE TO US

We may collect information that you voluntarily provide when you:

Create an account.
Register as a seller.
Place an order.
Make a payment.
Contact customer support.
Submit a return/replacement/refund request.
Submit a review or rating.
Participate in promotions.
Contact us by email, telephone, or other communication channels.
Submit documents for verification.
Subscribe to communications.
Otherwise, interact with WOWOOOCART.

4. PAYMENT INFORMATION

Payments may be processed through third-party payment gateways and financial service providers.

Depending on the payment method, information may be processed by the applicable payment provider, including information necessary to complete the transaction.

WOWOOOCART generally does not require customers to provide sensitive payment credentials such as banking passwords or payment PINs directly to us.

Payment providers may process payment information according to their own privacy policies and security practices.

5. AUTOMATICALLY COLLECTED INFORMATION

When you access WOWOOOCART, certain technical information may be collected automatically, including:

IP address.
Browser type.
Device type.
Operating system.
Approximate location derived from technical information.
Pages visited.
Products viewed.
Search activity.
Referral information.
Date and time of access.
Website interaction information.
Error and diagnostic information.

This information may be used for security, analytics, performance monitoring, and improvement of our Platform.

6. COOKIES AND SIMILAR TECHNOLOGIES

WOWOOOCART may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used for:

Login and account functionality.
Shopping cart functionality.
Remembering preferences.
Website security.
Analytics.
Performance monitoring.
Personalisation.
Advertising or promotional activities, where applicable.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect the availability or functionality of some parts of the Platform.

7. HOW WE USE YOUR INFORMATION

WOWOOOCART may use collected information for legitimate business, contractual, operational, security, and legal purposes, including to:

Create and manage customer accounts.
Create and manage seller accounts.
Process and fulfil orders.
Arrange product delivery.
Facilitate payments.
Provide shipment tracking.
Process returns, replacements, and refunds.
Provide customer and seller support.
Communicate about orders and transactions.
Verify seller information.
Prevent fraud and misuse.
Protect Platform security.
Detect suspicious activity.
Improve products and services.
Improve website performance.
Understand customer preferences.
Develop new services.
Conduct analytics and research.
Send service-related communications.
Send promotional communications where permitted and applicable consent has been obtained.
Comply with legal and regulatory obligations.
Resolve disputes.
Enforce our Terms & Conditions and other policies.

8. ORDER AND DELIVERY INFORMATION

When you place an order, information necessary for fulfilment may be shared with the relevant seller and/or logistics service provider.

This may include information such as:

Customer name.
Delivery address.
PIN code.
Mobile number.
Order details.
Product details.
Shipment information.

Such sharing is necessary to process and deliver your order.

For multi-vendor orders, information may be shared with the respective seller(s) whose products form part of the order.

9. LOGISTICS AND COURIER PARTNERS

WOWOOOCART may use third-party logistics, courier, and shipping service providers to fulfil orders.

WOWOOOCART currently uses logistics/shipping solutions that may include courier partners available through its logistics network.

Information necessary for shipment fulfilment may be shared with the applicable logistics provider.

This may include:

Name.
Address.
Mobile number.
PIN code.
Order information.
Product/shipment information.
Tracking information.

Logistics providers may process such information according to their applicable terms and privacy policies.

10. SHARING INFORMATION WITH SELLERS

For products sold by independent third-party sellers, certain customer information may be made available to the relevant seller where necessary to:

Fulfil an order.
Pack and dispatch a product.
Prepare an invoice.
Handle a return/replacement.
Resolve a product complaint.
Provide warranty/service support.
Comply with applicable law.

Sellers may use customer information only for legitimate purposes connected with the transaction and their obligations on the Platform.

Sellers must not misuse customer information or use it for unauthorized marketing or unrelated commercial activities.

11. PAYMENT SERVICE PROVIDERS

We may share necessary transaction information with payment gateways, banks, and other authorised payment service providers to:

Process payments.
Verify transactions.
Prevent fraud.
Process refunds.
Handle payment disputes.
Comply with applicable financial and legal requirements.

Payment service providers may independently process information under their own privacy policies.

12. SERVICE PROVIDERS

WOWOOOCART may use third-party service providers for services such as:

Website hosting.
Cloud services.
Payment processing.
Logistics.
SMS.
Email.
WhatsApp/business communication.
Customer support.
Analytics.
Security.
Fraud prevention.
Website maintenance.
Technology services.

Such providers may receive only the information reasonably necessary to perform their services, subject to applicable arrangements and law.

13. MARKETING AND PROMOTIONAL COMMUNICATIONS

Where permitted by applicable law and where required, WOWOOOCART may use your contact information to send:

Offers.
Discounts.
Product announcements.
Promotional campaigns.
Seller promotions.
Marketplace updates.
Newsletters.

You may opt out of promotional communications using the unsubscribe facility or communication preferences provided in the relevant communication.

Even after opting out of promotional communications, you may continue to receive essential transactional or service communications relating to your account or orders.

14. CUSTOMER REVIEWS AND PUBLIC CONTENT

If you voluntarily post:

Reviews.
Ratings.
Comments.
Photographs.
Product feedback.
Other content,

Such information may be visible to other users depending on the functionality of the Platform.

Do not post sensitive personal information, passwords, financial information, or other confidential information in publicly visible reviews or comments.

15. SELLER INFORMATION

Seller profiles may contain information necessary for customers to identify or understand the seller from whom they are purchasing.

Depending on the applicable marketplace functionality and legal requirements, certain seller information may be displayed publicly or shared with customers.

Sellers are responsible for ensuring that information submitted to WOWOOOCART is accurate and lawful.

16. LEGAL DISCLOSURES

WOWOOOCART may disclose information where reasonably necessary to:

Comply with applicable law.
Respond to lawful government requests.
Comply with court orders.
Respond to regulatory authorities.
Prevent fraud.
Investigate suspected unlawful activity.
Protect the rights, property, or safety of WOWOOOCART, customers, sellers, or others.
Enforce our Terms & Conditions.
Protect the security of the Platform.

We may also disclose information where disclosure is otherwise legally permitted or required.

17. BUSINESS TRANSFERS

If WOWOOOCART or a relevant part of its business is involved in:

Merger.
Acquisition.
Restructuring.
Sale of assets.
Investment.
Business transfer.
Reorganisation.

Certain information may be transferred as part of the relevant transaction, subject to applicable law and appropriate safeguards.

18. DATA SECURITY

WOWOOOCART takes reasonable technical and organisational measures to protect information against:

Unauthorized access.
Unauthorized disclosure.
Loss.
Misuse.
Alteration.
Destruction.

Security measures may include access controls, authentication mechanisms, secure transmission technologies, and other reasonable safeguards.

However, no internet-based system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted or stored electronically.

19. ACCOUNT SECURITY

Customers and sellers are responsible for maintaining the confidentiality of their:

Passwords.
Login credentials.
OTPs.
Account information.

WOWOOOCART will not normally ask you to disclose your account password or payment PIN through unsolicited communications.

If you believe your account has been compromised, you should contact WOWOOOCART promptly.

20. DATA RETENTION

WOWOOOCART may retain information for as long as reasonably necessary for:

Providing services.
Maintaining accounts.
Processing transactions.
Customer support.
Seller management.
Returns and refunds.
Accounting and taxation.
Fraud prevention.
Dispute resolution.
Legal and regulatory compliance.
Enforcement of agreements.
Legitimate business purposes.

When information is no longer reasonably required, it may be deleted, anonymised or otherwise disposed of in accordance with applicable law and our operational requirements.

21. YOUR RIGHTS

Subject to applicable law, individuals may have rights concerning their personal information, which may include rights to:

Request access to certain personal information.
Request correction of inaccurate information.
Request deletion where legally permissible.
Withdraw consent where processing is based on consent.
Raise concerns regarding processing.
Exercise other rights available under applicable law.

Certain information may need to be retained where required by law or where retention is necessary for legitimate purposes.

To exercise applicable rights, you may contact us using the contact details provided in this Privacy Policy.

22. CHILDREN’S PRIVACY

WOWOOOCART is intended for users who are legally capable of entering into transactions under applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable law.

Where we become aware that personal information has been collected in a manner that violates applicable legal requirements, we may take appropriate steps to delete or restrict such information.

23. THIRD-PARTY WEBSITES AND SERVICES

WOWOOOCART may contain links to third-party websites, applications, or services.

These third parties may have their own:

Privacy policies.
Terms of use.
Cookie policies.
Security practices.

WOWOOOCART is not responsible for the privacy practices of independent third-party websites or services.

Users should review the applicable privacy policies before providing information to third parties.

24. THIRD-PARTY SELLER RESPONSIBILITY

Independent sellers may receive certain customer information necessary to fulfil orders.

Sellers must:

Use customer information only for legitimate transaction-related purposes.
Protect customer information.
Do not sell or unlawfully disclose customer information.
Do not use customer information for unrelated marketing without an appropriate legal basis/consent.
Follow applicable privacy and data-protection laws.
Follow WOWOOOCART policies concerning customer information.

A seller’s access to customer information may be restricted or terminated if misuse is suspected or established.

25. FRAUD PREVENTION AND SECURITY MONITORING

WOWOOOCART may use information to identify and prevent:

Fraudulent orders.
Payment fraud.
Fake accounts.
COD abuse.
Return/refund abuse.
Seller fraud.
Account takeover.
Suspicious transactions.
Other misuse of the Platform.

This may include analysing transaction patterns, account activity, device information, shipment information, and other relevant data.

26. BUSINESS ANALYTICS

WOWOOOCART may analyse information to understand:

Product demand.
Customer preferences.
Marketplace performance.
Seller performance.
Website usage.
Shipping performance.
Conversion trends.
Technical performance.

Where reasonably possible, analytics may use aggregated or anonymised information.

27. PERSONALIZED EXPERIENCES

Where supported and permitted by applicable law, WOWOOOCART may use information such as browsing activity, purchase history, and product interactions to provide more relevant:

Product recommendations.
Search results.
Offers.
Marketplace content.
Promotional communications.

Users may have options to control certain personalised communications or marketing activities where such options are provided.

28. INTERNATIONAL DATA TRANSFERS

Some service providers used by WOWOOOCART may process information through infrastructure located outside India.

Where personal information is transferred or processed outside India, WOWOOOCART will seek to comply with applicable Indian data protection and privacy requirements.

29. DATA BREACHES AND SECURITY INCIDENTS

If WOWOOOCART becomes aware of a personal data breach or security incident requiring notification under applicable law, we will take appropriate steps in accordance with the applicable legal requirements.

Such steps may include investigation, containment, remediation, and notifications to affected individuals and/or authorities where required.

30. GRIEVANCE REDRESSAL

If you have a concern regarding the handling of your personal information, you may contact WOWOOOCART.

Privacy / Grievance Contact

WOWOOOCART
Operated by SHREE SHYAMA SHYAM INDUSTRIES INDIA
Agra, Uttar Pradesh, India

Email: support@wowooocart.com
Phone: +91 7453036367

Please include sufficient information to help us understand and investigate your concern.

31. CHANGES TO THIS PRIVACY POLICY

WOWOOOCART may update this Privacy Policy from time to time due to:

Changes in law.
Changes in technology.
Changes in our business.
Changes in our Platform.
Changes in third-party service providers.
Improvements to our privacy practices.

The updated Privacy Policy will be published on the WOWOOOCART website with a revised Effective Date.

You are encouraged to review this page periodically.

32. YOUR CONTINUED USE OF THE PLATFORM

By continuing to access or use WOWOOOCART after an updated Privacy Policy becomes effective, you acknowledge the updated Policy to the extent permitted by applicable law.

Where a specific consent is legally required for a particular processing activity, WOWOOOCART will seek such consent through an appropriate mechanism.

33. CONTACT US

For questions or concerns regarding this Privacy Policy or the handling of personal information, please contact:

WOWOOOCART
Operated by: SHREE SHYAMA SHYAM INDUSTRIES INDIA
Headquarters: Agra, Uttar Pradesh, India

Email: support@wowooocart.com
Phone: +91 7453036367
Website: wowooocart.com

OUR PRIVACY COMMITMENT

At WOWOOOCART, we believe that trust is an essential part of online commerce.

Our goal is to use personal information responsibly and only for legitimate purposes connected with providing, improving, securing, and operating our marketplace.

Your Data. Your Trust. Our Responsibility.

Last Updated: 30 August 2026