Returns and Refund Policy

RETURNS, REPLACEMENT & REFUND POLICY

Effective Date: 26 August 2026

This Returns, Replacement & Refund Policy (“Policy”) applies to purchases made through WOWOOOCART, an online multi-vendor marketplace operated by SHREE SHYAMA SHYAM INDUSTRIES INDIA.

WOWOOOCART aims to provide customers with a reliable shopping experience while maintaining a fair and sustainable marketplace for both customers and sellers.

Our return and refund system is therefore designed primarily to address genuine issues relating to wrong, damaged, defective, incomplete or materially different products, while preventing misuse of the return and refund facility.

By placing an order on WOWOOOCART, you acknowledge and agree to this Policy, together with the applicable product-specific return conditions displayed on the relevant product page.

1. OUR RETURN PHILOSOPHY

WOWOOOCART follows a limited and product-specific return policy.

We do not intend to provide a general “change of mind” or “no questions asked” return facility for all products.

A customer should therefore purchase a product only after carefully checking:

Product description.
Product specifications.
Size/variant.
Colour, where applicable.
Quantity.
Price.
Seller information.
Warranty information.
Product-specific return eligibility.
Other information displayed on the product page.

Unless a product is specifically stated to be eligible for return, exchange or replacement, change-of-mind returns are generally not accepted, subject always to applicable law.

2. WHEN CAN A CUSTOMER REQUEST A RETURN?

A return/replacement/refund request may be considered where the customer receives:

A. Wrong Product

The product delivered is different from the product ordered.

B. Wrong Variant

The seller has supplied an incorrect:

Size;
Colour;
Model;
Variant;
Quantity; or
Other ordered specification,

where the error is attributable to WOWOOOCART or the seller.

C. Damaged Product

The product has been materially damaged during transportation or due to inadequate packaging attributable to the seller or the applicable fulfilment process.

D. Defective Product

The product has a manufacturing defect or other covered defect, subject to the applicable product warranty and category-specific conditions.

E. Missing or Incomplete Product

An essential component, accessory, quantity or item forming part of the order is missing.

F. Materially Different Product

The product delivered is materially different from the product description, specifications or characteristics represented on the Platform.

G. Confirmed Loss / Non-Delivery

Where a shipment is confirmed as lost or otherwise not delivered to the customer and the applicable investigation establishes that the customer is entitled to a refund.

H. Other Legally Required Circumstances

Where applicable law requires a return, replacement, refund or other consumer remedy.

3. CHANGE-OF-MIND RETURNS

WOWOOOCART generally does not accept returns merely because a customer:

Changed their mind.
No longer wants the product.
Ordered the wrong product by mistake.
Found the product cheaper elsewhere.
Does not like the product after receiving it.
Purchased the product unnecessarily.
Changed personal preferences after placing the order.

Such requests will generally not qualify for return, replacement or refund unless the relevant product page specifically provides such facility or applicable law requires otherwise.

4. PRODUCT-SPECIFIC RETURN POLICY

Because different products have different characteristics, risks and legal requirements, WOWOOOCART may assign different return conditions to different products.

The applicable return status may be displayed on the product page or during the order process.

A product may be designated as:

Return Eligible

Return/replacement may be available for specified reasons.

Replacement Eligible

Replacement may be provided for eligible issues, while a refund may be available only where replacement is unavailable or otherwise required.

Non-Returnable

The product may not ordinarily be returned after delivery, except where the product is wrong, defective, damaged, materially different, incomplete or another remedy is required under applicable law.

The product-specific policy displayed to the customer at the time of purchase shall be considered when determining eligibility, subject to applicable law.

5. NON-RETURNABLE PRODUCTS

Certain products may be non-returnable because of their nature, hygiene, safety, perishability, customization or other legitimate reasons.

These may include, where applicable:

Perishable products.
Certain food products.
Personal hygiene products.
Certain health and personal-care products.
Customized or personalized products.
Products made specifically to customer specifications.
Products that cannot reasonably be resold after opening.
Products sealed for health or hygiene reasons where the seal has been broken.
Certain consumable products.
Products specifically identified as non-returnable on the product page.
Other categories restricted by law or supplier/manufacturer conditions.

However, non-returnable status does not remove any remedy that cannot legally be excluded, including where applicable a wrong, materially different, defective or damaged product.

6. RETURN REQUEST TIME LIMIT

For wrong, damaged, defective, incomplete or materially different products, customers should raise a return/replacement/refund request within 24 hours of delivery, unless a different period is specifically mentioned on the product page or is required by applicable law.

For products carrying a manufacturer warranty or longer defect-reporting period, the applicable warranty terms may apply.

The 24-hour reporting requirement is intended to enable timely investigation and does not restrict any mandatory statutory consumer rights.

7. PROOF AND VERIFICATION

WOWOOOCART may require reasonable evidence before approving a return, replacement or refund.

Depending on the nature of the complaint, the customer may be asked to provide:

Order ID.
Photographs of the product.
Photographs of the packaging.
Photograph of the shipping label/AWB.
Unboxing video, where available.
Video demonstrating the defect, where reasonably possible.
Description of the issue.
Other information reasonably required for investigation.

For high-value, electronic, fragile or technically complex products, additional verification may be required.

8. UNBOXING VIDEO

Customers are strongly advised to record a continuous unboxing video for:

Electronics.
High-value products.
Fragile products.
Products containing multiple components.
Products where tampering or shortage could be difficult to establish.

The video should clearly show the package, shipping label, opening of the parcel and the product received.

An unboxing video may significantly assist in resolving disputes, but the absence of an unboxing video does not by itself eliminate any statutory consumer rights.

9. WRONG PRODUCT SENT BY WOWOOOCART OR SELLER

If the customer receives a product that is different from the product ordered due to an error by WOWOOOCART or the applicable seller, WOWOOOCART may provide:

Replacement with the correct product; or
Refund where replacement is unavailable or otherwise appropriate.

Where the error is attributable to the seller, applicable reverse logistics, replacement or other costs may be recovered from the concerned seller in accordance with the seller agreement and Platform policies.

10. DAMAGED PRODUCT

If a product arrives damaged, the customer should immediately document the condition of the package and product and report the issue within the applicable reporting period.

WOWOOOCART may investigate the matter with:

The customer.
The seller.
The courier/logistics partner.
The applicable shipping system.

Depending on the investigation, WOWOOOCART may provide:

Replacement;
Refund;
Repair;
Another appropriate resolution;

subject to product-specific terms and applicable law.

11. DEFECTIVE PRODUCT

Where a product is alleged to be defective, WOWOOOCART may first determine whether the issue is:

A manufacturing defect;
Transit damage;
Incorrect installation;
Improper use;
Normal wear and tear;
Customer-caused damage;
A warranty issue;
A seller fulfilment issue; or
Another cause.

Where manufacturer warranty or authorised service-centre support applies, the customer may be directed to the manufacturer/service provider for diagnosis, repair or warranty resolution.

Where applicable, WOWOOOCART may assist in coordinating the resolution.

12. MINOR COSMETIC DIFFERENCES

Minor variations in:

Colour;
Texture;
Pattern;
Finish;
Packaging;
Design;
Manufacturing appearance;

that do not materially affect the product’s functionality or advertised characteristics may not qualify for return or refund.

Product images may also appear slightly different depending upon the customer’s display device and settings.

13. SIZE AND FIT

For products such as clothing, footwear or other size-based products, customers should carefully check the size chart and product information before ordering.

A return or exchange solely because the customer selected an incorrect size may not be available unless the particular product is specifically marked as eligible for size exchange/return.

If the seller sends a size different from the size ordered, the issue may qualify as a seller error and may be eligible for replacement/refund.

14. WRONG QUANTITY OR MISSING ITEM

If the customer receives fewer products than ordered or an essential component is missing, the customer should report the issue within the applicable reporting period.

WOWOOOCART may investigate the packing, shipment and order records.

Depending on the circumstances, the resolution may include:

Missing item being shipped;
Replacement;
Partial refund;
Full refund where appropriate;
Another appropriate resolution.

15. RETURN APPROVAL PROCESS

Submission of a return request does not automatically mean that the return is approved.

After receiving a request, WOWOOOCART and/or the applicable seller may review:

Order details.
Product information.
Seller information.
Customer complaint.
Photographs/videos.
Shipment records.
Packaging evidence.
Courier records.
Product condition.
Applicable product policy.
Other relevant evidence.

After verification, WOWOOOCART will determine the appropriate resolution.

16. RETURN PICKUP

Where a return is approved, WOWOOOCART may arrange reverse pickup through its logistics partners.

The availability of reverse pickup may depend on:

Customer PIN code.
Courier serviceability.
Product size/weight.
Product category.
Packaging condition.
Courier restrictions.
Other operational factors.

Where reverse pickup is unavailable, WOWOOOCART may provide alternative instructions where appropriate.

17. CUSTOMER MUST KEEP THE PRODUCT READY

Once a return has been approved, the customer must:

Keep the product available for pickup.
Keep applicable accessories together.
Keep the original packaging where reasonably possible.
Keep invoices, labels and documentation where applicable.
Avoid further use or damage to the product.
Cooperate with reasonable verification procedures.

Failure to make the product available for approved pickup may result in delay or cancellation of the return request, subject to applicable law.

18. PRODUCT CONDITION FOR RETURN

Unless the product is defective, damaged or otherwise qualifies for return due to seller/WOWOOOCART error, the product should generally be returned:

Unused;
Undamaged;
With original accessories;
With applicable packaging;
With labels/tags where applicable;
With manuals/documentation where applicable.

Products returned with additional damage caused by the customer may be subject to investigation and may affect the available resolution to the extent permitted by law.

19. REFUND IS NOT AUTOMATIC

Approval of a complaint does not automatically mean that a full cash refund will be issued.

Depending on the circumstances, WOWOOOCART may provide:

Replacement;
Repair/service;
Missing item/accessory;
Partial refund;
Full refund; or
Another appropriate remedy,

subject to applicable law.

Where a correct replacement is available and appropriate, WOWOOOCART may prefer replacement over refund.

20. WHEN WILL A REFUND BE PROVIDED?

A refund may be provided where:

The wrong product was delivered and replacement is unavailable.
The product is confirmed defective and replacement/repair is unavailable or inappropriate.
The product was materially different from what was ordered.
The shipment is confirmed lost/non-delivered and refund is appropriate.
The seller/WOWOOOCART is unable to provide an appropriate replacement.
The order was cancelled and a refund is legally or contractually due.
Applicable law requires a refund.

Refunds will be processed using the applicable payment method and within the timeline permitted by applicable law and payment-service processing requirements.

For accepted refund requests, applicable legal requirements concerning refund timelines will be followed.

21. REFUND FOR PREPAID ORDERS

For eligible prepaid orders, approved refunds will generally be processed to the original payment method or through another lawful refund mechanism.

The actual time taken for the amount to appear in the customer’s bank account/card/wallet may depend upon the payment gateway, bank, card issuer or other financial institution.

22. REFUND FOR COD ORDERS

For eligible COD orders, where a refund is approved, WOWOOOCART may require the customer to provide appropriate bank/UPI/payment information for processing the refund.

WOWOOOCART may verify the customer’s identity and transaction details before processing a COD refund.

The customer must provide accurate refund information.

WOWOOOCART shall not be responsible for delays caused by incorrect bank or payment information provided by the customer.

23. SHIPPING AND RETURN COST

Where the issue is caused by WOWOOOCART or the Seller

Where investigation establishes that the wrong, damaged, defective, materially different or incomplete product resulted from an error attributable to WOWOOOCART or the seller, applicable return/reverse logistics costs will be handled by WOWOOOCART and/or recovered from the responsible seller in accordance with the applicable seller arrangement.

Where the issue is caused by the Customer

Where a return facility is expressly available for a product and the return is not attributable to WOWOOOCART or the seller, applicable return shipping charges or other costs may be deducted from the refund or otherwise charged to the customer where disclosed and permitted by applicable law.

Change-of-Mind Requests

Where a product is not marked as eligible for change-of-mind return, no return shipping facility will be provided merely because the customer has changed their mind.

24. SELLER RESPONSIBILITY

Independent sellers are responsible for ensuring that the products supplied by them are:

Correct.
Genuine and lawful.
Properly described.
Properly packaged.
Complete.
Of the represented quality.
Compliant with applicable law.
Supplied in the correct quantity and variant.

Where a seller’s error causes a legitimate return, replacement, refund, RTO or additional logistics cost, WOWOOOCART may recover the applicable cost from the seller in accordance with the seller agreement and Platform policies.

25. SELLER WRONG ITEM LIABILITY

If a seller sends a wrong product, wrong size, wrong variant, incorrect quantity or materially different product, the seller may be responsible for:

Reverse logistics charges.
Replacement shipping charges.
Applicable refund-related costs.
Customer resolution costs.
Other reasonable losses attributable to the seller’s error.

WOWOOOCART may adjust such amounts against the seller’s pending or future settlements, subject to the seller agreement and applicable law.

26. SELLER PACKING LIABILITY

Where a product is damaged because of inadequate or improper packaging attributable to the seller, the seller may be responsible for the resulting return/replacement/refund and applicable logistics costs.

WOWOOOCART may request packing evidence from the seller.

27. CUSTOMER MISUSE AND FRAUDULENT RETURNS

WOWOOOCART takes misuse of the return and refund system seriously.

The following may be treated as potential misuse:

Repeated false return claims.
Returning a different product.
Returning a used product while claiming it was unused.
Removing serial numbers or identifying labels.
Returning missing components.
Repeated COD refusal.
False damage claims.
Manipulating photographs/videos.
Attempting to obtain refunds without returning the product where a return is required.
Any fraudulent activity.

Where permitted by law, WOWOOOCART may:

Reject the claim.
Restrict future returns.
Restrict COD.
Require prepaid orders.
Suspend an account.
Cancel suspicious orders.
Recover applicable losses.
Take other appropriate legal or contractual action.

28. SERIAL NUMBER / PRODUCT IDENTIFICATION

For products carrying:

Serial numbers;
IMEI numbers;
Barcodes;
QR codes;
Security labels;
Manufacturer identification;
Other unique identifiers,

WOWOOOCART and/or the seller may verify the identifier before approving a return or replacement.

A mismatch between the returned product and the product originally dispatched may result in rejection of the return request, subject to applicable law.

29. FREE GIFTS, OFFERS AND BUNDLES

Where an order includes:

Free gifts;
Promotional products;
Bundled accessories;
Discounted combination products;

the return/refund treatment may require the applicable promotional item or bundle component to be returned along with the main product.

Where a refund is issued, promotional discounts may be recalculated in accordance with the applicable offer terms.

30. PARTIAL REFUNDS

In certain situations, a full return may not be necessary.

Where legally and operationally appropriate, WOWOOOCART may offer:

Partial refund;
Missing component shipment;
Repair;
Replacement component;
Other suitable resolution.

The customer may accept or reject the proposed resolution subject to applicable law and the particular circumstances.

31. ORDER CANCELLATION BEFORE DISPATCH

Customers may request cancellation before dispatch, subject to the order status and applicable product conditions.

Once an order has been packed, shipped or handed over to the courier, cancellation may not be possible.

In such cases, the customer may need to follow the applicable delivery/return process.

32. ORDER CANCELLATION BY WOWOOOCART OR SELLER

An order may be cancelled where reasonably necessary, including:

Product unavailable.
Pricing/system error.
Seller unable to fulfil the order.
Delivery not serviceable.
Suspected fraudulent transaction.
Payment failure.
Regulatory or legal restriction.
Product withdrawn or prohibited.
Other legitimate operational reasons.

Where payment has already been received and a refund is due, the applicable refund will be processed.

33. MULTI-VENDOR ORDERS

If an order contains products from multiple sellers, each product/shipment may have separate return conditions.

A return or refund for one seller’s product does not automatically create a return or refund entitlement for products purchased from another seller.

Customers should submit separate complaints/requests where required.

34. RETURN OF PRODUCTS FROM DIFFERENT SELLERS

Products purchased from different sellers may need to be returned separately.

Each seller’s product may have:

Separate return eligibility.
Separate return window.
Separate pickup.
Separate tracking.
Separate replacement process.

WOWOOOCART will coordinate the applicable process as reasonably possible.

35. MANUFACTURER WARRANTY

Where a product carries a manufacturer warranty, the manufacturer’s warranty terms may apply.

Warranty claims may be handled directly by the manufacturer or authorised service centre.

A manufacturer’s warranty does not necessarily mean that the product is eligible for a customer-initiated return.

The applicable product page, warranty terms and law will determine the appropriate remedy.

36. PRODUCTS DAMAGED BY CUSTOMER

A return/replacement/refund may be denied to the extent permitted by law where investigation establishes that the damage resulted from:

Misuse.
Accident.
Improper installation.
Improper handling.
Water/liquid damage where not covered.
Physical damage caused after delivery.
Unauthorized modification.
Normal wear and tear.
Failure to follow manufacturer instructions.

Where appropriate, the customer may instead be directed to the manufacturer/service provider.

37. REFUND AFTER RETURN INSPECTION

Where a product is required to be returned before refund, the refund may be processed after:

The returned product is received; and
The applicable verification/inspection process is completed.

However, where applicable law requires a different process or timeline, the legal requirement will prevail.

38. REPLACEMENT AVAILABILITY

Replacement is subject to product availability.

If the same product/variant is unavailable, WOWOOOCART may provide an alternative resolution, which may include refund where appropriate.

WOWOOOCART does not guarantee replacement availability for every product.

39. NO DOUBLE BENEFIT

A customer shall not be entitled to receive both:

A full refund; and
A replacement product

for the same complaint, unless expressly authorized by WOWOOOCART or required by applicable law.

If a replacement is issued and the customer subsequently receives a refund due to the same complaint, WOWOOOCART may take appropriate steps to recover the duplicate benefit where permitted by law.

40. REFUND OF SHIPPING CHARGES

Where a full refund is approved because the product delivered was wrong, materially different, defective, damaged or otherwise subject to a valid seller/WOWOOOCART fulfilment failure, applicable shipping charges paid by the customer may also be considered for refund in accordance with the circumstances and applicable law.

Where a return is made under an expressly offered optional return facility not caused by WOWOOOCART or seller error, shipping charges may be treated according to the product-specific return terms disclosed at the time of purchase.

41. DELIVERY REFUSAL AND RTO

If a customer refuses delivery of a correctly shipped order without a valid reason, or repeatedly fails to receive COD shipments, the order may be treated as an RTO/failed delivery.

Such circumstances do not automatically create a refund entitlement beyond what is required under applicable law and the applicable order/payment terms.

WOWOOOCART may restrict COD access for customers who repeatedly refuse or fail to receive orders.

42. RETURN REQUEST REJECTION

A return request may be rejected where investigation reasonably establishes that:

The product delivered matches the order.
The issue is only a change of mind.
The product is outside the applicable return eligibility.
The product was damaged after delivery by the customer.
The complaint is unsupported by available evidence where evidence is reasonably required.
The returned product does not match the dispatched product.
Required components are missing from the returned product.
The return window has expired, subject to applicable law.
The claim appears fraudulent or abusive.
The issue is covered exclusively by manufacturer warranty/service.
Another lawful remedy is applicable.

Any rejection shall remain subject to applicable consumer rights and legal remedies.

43. CUSTOMER GRIEVANCE

If a customer disagrees with a return, replacement or refund decision, the customer may contact WOWOOOCART customer support and provide relevant information for review.

Customers should provide:

Order ID.
Registered mobile number/email.
Complaint details.
Supporting photographs/videos.
Return request number, if applicable.

WOWOOOCART will review the matter in accordance with its internal process and applicable law.

44. SELLER DISPUTES

Where a seller disagrees with a return, replacement, refund or logistics charge attributed to the seller, WOWOOOCART may review:

Customer evidence.
Seller packing evidence.
Order records.
Courier records.
Weight information.
Product photographs.
Tracking information.
Other relevant records.

WOWOOOCART may make an appropriate determination based on the available evidence, seller agreement and applicable law.

45. LIMITATION OF THIS POLICY

This Policy is intended to prevent unnecessary and abusive returns while ensuring appropriate remedies for genuine product and fulfilment problems.

Nothing in this Policy shall:

Exclude a consumer right that cannot legally be excluded;
Restrict a remedy required under applicable Indian law;
Authorize the sale of defective, unsafe or unlawful products;
Override mandatory warranty or statutory obligations.

Where applicable law provides a greater consumer protection than this Policy, the applicable law shall prevail.

46. POLICY CHANGES

WOWOOOCART may modify this Returns, Replacement & Refund Policy from time to time to reflect:

Changes in law.
Changes in product categories.
Changes in seller arrangements.
Changes in logistics operations.
Changes in payment systems.
Improvements to customer protection.
Changes in marketplace operations.

The updated Policy will be published on the WOWOOOCART website.

The Policy applicable to an order will generally be the Policy and product-specific terms presented to the customer at the relevant time, subject to applicable law.

47. CONTACT US

For return, replacement or refund-related assistance:

WOWOOOCART
Operated by: SHREE SHYAMA SHYAM INDUSTRIES INDIA
Website: https://wowooocart.com/

Customer Support:
Email: support@wowooocart.com
Phone: +91 7453036367

Please keep your Order ID, registered mobile number and relevant photographs/videos available when contacting customer support.

48. OUR COMMITMENT

WOWOOOCART aims to maintain a balanced marketplace where:

Customers receive fair protection.

Sellers are not unfairly burdened with unnecessary returns.

Genuine product problems are addressed responsibly.

Fraudulent and abusive return practices are discouraged.

The marketplace remains sustainable for long-term growth.

Our objective is simple:

Fair to Customers. Fair to Sellers. Sustainable for WOWOOOCART.

Last Updated: 26 August 2026