Shipping & Delivery

SHIPPING & DELIVERY POLICY

Effective Date: 26 August 2026

This Shipping & Delivery Policy explains how products purchased through WOWOOOCART, an online multi-vendor marketplace operated by SHREE SHYAMA SHYAM INDUSTRIES INDIA, are processed, shipped and delivered to customers.

WOWOOOCART provides and manages courier and logistics arrangements for orders placed through the Platform through its logistics partners and shipping aggregation services.

By placing an order on WOWOOOCART, you agree to the terms of this Shipping & Delivery Policy.

1. SHIPPING AND LOGISTICS

WOWOOOCART manages shipping and logistics arrangements for orders placed through the Platform.

WOWOOOCART may use different courier and logistics partners depending on factors such as:

Delivery destination and PIN code.
Product category.
Product weight and dimensions.
Delivery serviceability.
Courier availability.
Delivery performance.
Shipping cost.
Nature of the product.
Other operational considerations.

WOWOOOCART may select the most appropriate available courier or logistics partner for a particular shipment.

The courier partner assigned to an order may therefore vary from one order to another.

2. DELIVERY COVERAGE

WOWOOOCART aims to provide delivery services across India, subject to:

Product availability.
Courier serviceability.
Destination PIN code.
Product-specific shipping restrictions.
Applicable government restrictions.
Nature, size, weight or category of the product.
Operational feasibility.

Certain remote, restricted, difficult-to-service or non-serviceable PIN codes may not be eligible for delivery.

If a particular product cannot be delivered to the entered PIN code, the customer will be informed through the applicable ordering process.

3. ESTIMATED DELIVERY TIME

The standard estimated delivery period for most products is:

3–10 Working Days

The estimated delivery period generally begins after the order has been processed and handed over to the applicable courier partner.

The actual delivery time may vary depending on:

Seller processing time.
Product availability.
Pickup schedule.
Customer location.
PIN code serviceability.
Courier partner.
Weather conditions.
Public holidays.
Festivals or high-volume periods.
Natural disasters.
Government restrictions.
Other circumstances beyond the reasonable control of WOWOOOCART.

The delivery time displayed on the Platform is an estimated delivery time and not a guaranteed delivery date, unless expressly stated otherwise for a particular product or service.

4. SELLER PROCESSING AND PICKUP REQUIREMENT

For products sold by independent third-party sellers, the seller must process the order promptly.

After receiving an order, the seller must:

Verify the order details.
Pack the product properly and securely.
Keep the shipment ready for courier pickup within 24 hours of receiving the order, unless a different processing period is specifically displayed for that product.
Inform/mark the WOWOOOCART team or the applicable seller dashboard that the shipment is ready for pickup.
Ensure that the product is packed in accordance with applicable courier and product-specific packaging requirements.
Provide the correct product, quantity, accessories and applicable documentation/invoice.
Hand over the shipment to the courier partner when pickup is scheduled.

A seller must not unnecessarily delay the dispatch of an order.

Where a product requires additional processing time due to its nature, customization, manufacturing, preparation or other legitimate reason, the applicable processing period may be displayed on the product page.

5. WOWOOOCART-OWNED PRODUCTS

Products sold directly by WOWOOOCART or SHREE SHYAMA SHYAM INDUSTRIES INDIA will be processed, packed and dispatched through WOWOOOCART’s own fulfilment arrangements.

The same general delivery period of 3–10 working days may apply unless a different delivery estimate is displayed for the particular product.

6. THIRD-PARTY SELLER PRODUCTS

Products sold by independent sellers are supplied by the respective seller and shipped through the logistics arrangements managed by WOWOOOCART.

The seller remains responsible for:

Correct product selection.
Product quality and authenticity.
Proper packaging.
Correct quantity.
Correct product variant/size/colour where applicable.
Applicable invoice.
Product-specific documents.
Timely readiness for pickup.
Compliance with applicable laws and Platform policies.

WOWOOOCART will coordinate the applicable courier/logistics arrangements.

7. SHIPPING CHARGES

Shipping charges may be applicable to an order.

Shipping charges are generally determined based on factors including:

Product category.
Product weight.
Product dimensions.
Delivery location.
PIN code.
Courier/logistics cost.
Number of shipments.
Special handling requirements.
Other applicable logistics factors.

The applicable shipping charge will be displayed to the customer during the ordering/checkout process wherever applicable.

Different products may have different shipping charges.

8. MULTI-VENDOR ORDERS

A single customer order may contain products supplied by more than one seller.

In such cases:

Products may be shipped in separate parcels.
Products may be dispatched from different locations.
Different products may arrive on different dates.
Different courier partners may be used.
Separate tracking numbers/AWB numbers may be generated.
Separate shipping charges may apply where applicable.

The customer should therefore not assume that all products in a multi-vendor order will arrive together.

9. ORDER TRACKING

Customers will be provided shipment tracking information for applicable shipped orders.

Tracking information may include:

Courier partner.
AWB/Tracking number.
Shipment status.
Pickup status.
In-transit status.
Out-for-delivery status.
Delivery attempt/NDR status.
Delivered status.
RTO status, where applicable.

Tracking and shipment updates may be provided through available WOWOOOCART/Courier partner-supported systems and communication channels, including applicable tracking pages, SMS, WhatsApp and/or email notifications.

Tracking availability and notification methods may vary depending on the courier partner and shipment.

10. DELIVERY ATTEMPTS AND FAILED DELIVERY

If a courier partner is unable to deliver a shipment during an initial delivery attempt, the shipment may be recorded as an NDR (Non-Delivery Report).

Common reasons may include:

Customer unavailable.
Incorrect or incomplete address.
Customer phone number unreachable.
Premises closed.
Customer requests another delivery date.
Customer refuses or does not accept the shipment.
Delivery location not accessible.
Other courier-related delivery issues.

Courier partner’s logistics system provides NDR management and reattempt workflows. Depending on the courier partner and shipment, multiple delivery attempts may be made before an order is returned to origin.

WOWOOOCART may also use available NDR follow-up mechanisms to facilitate successful delivery.

Customers are therefore advised to:

Keep their phone number active.
Keep the delivery address accurate.
Respond to courier calls.
Remain available during the expected delivery period.
Cooperate with reasonable delivery verification requirements.

11. RETURN TO ORIGIN (RTO)

If delivery cannot be completed after the applicable delivery attempts or if the shipment is otherwise required to be returned, the courier may initiate Return to Origin (RTO).

An RTO shipment is returned to the applicable seller/pickup/origin address.

The exact number of delivery attempts and RTO process may depend upon the courier partner, shipment type, destination and applicable logistics process.

The courier partner states that failed deliveries may proceed through multiple reattempts before RTO, and its current system advertises structured NDR workflows and multiple reattempts.

12. RESPONSIBILITY FOR RTO / RETURN SHIPPING COST

The responsibility for applicable courier/logistics charges arising from an undelivered or RTO shipment will depend on the reason for the failed delivery.

A. Wrong, Incorrect or Defective Product Sent by Seller

If an independent seller:

Sends the wrong product;
Sends an incorrect variant;
Sends an incomplete product;
Sends a materially different product; or
Causes the shipment to be returned because of seller-side error,

the applicable additional courier/logistics cost arising from such seller error may be recovered from the concerned seller, subject to the applicable courier charges, investigation and Platform policies.

The seller may also be responsible for any applicable customer resolution, replacement or refund.

B. Correct Product Sent but Customer Does Not Receive It

Where the seller has correctly dispatched the ordered product and the shipment could not be delivered because the customer did not receive/accept the shipment or was unavailable, WOWOOOCART will bear the applicable courier cost for the failed delivery/RTO in accordance with the applicable WOWOOOCART operational policy.

However, this does not prevent WOWOOOCART from taking appropriate action in cases involving repeated refusal, suspected fraud, abuse of COD or other misuse of the Platform.

C. Courier/Logistics-Related Failure

Where a shipment fails due to a courier or logistics issue, WOWOOOCART will coordinate with the applicable logistics partner and determine the appropriate resolution based on the circumstances and applicable courier policy.

13. CUSTOMER RESPONSIBILITY FOR DELIVERY

Customers are responsible for providing:

Correct name.
Complete delivery address.
Correct PIN code.
Active mobile number.
Accurate email address where required.
Any necessary landmark or delivery instructions.

WOWOOOCART shall not be responsible for delivery failure caused solely by incorrect or incomplete information provided by the customer.

Customers should promptly inform WOWOOOCART if there is any material change or error in delivery information, subject to the possibility of making such changes before dispatch.

14. RECEIVING THE PARCEL

WOWOOOCART generally follows normal delivery procedures.

Customers are advised to inspect the outer condition of the parcel at the time of delivery.

If the package appears:

Opened;
Torn;
Heavily damaged;
Wet;
Tampered with; or
Otherwise suspicious,

the customer should, where reasonably possible:

Take clear photographs and/or video of the package before opening it.
Record the visible condition of the shipping package.
Inform WOWOOOCART as soon as possible.
Follow the applicable return/complaint procedure.

Where the customer receives a visibly damaged package, the customer should clearly mention the issue to the delivery personnel where such a facility is available.

15. DAMAGED PACKAGE COMPLAINT – 24 HOURS

If a customer receives a package that appears damaged, tampered with or otherwise compromised, the customer should report the issue to WOWOOOCART within 24 hours of delivery.

The customer may be required to provide:

Order number.
Photographs of the outer package.
Photographs of the product.
Unboxing photographs/video, where available.
Shipping label/AWB details.
Description of the damage.
Other information reasonably required for investigation.

Claims will be reviewed based on the available evidence, seller information, courier records and applicable return/refund policy.

The 24-hour reporting requirement does not override any mandatory consumer rights available under applicable law.

16. UNBOXING VIDEO

For high-value, fragile, electronic or other products where specifically recommended, customers are strongly advised to record a continuous unboxing video showing:

The sealed parcel.
Shipping label.
Package condition.
Opening of the parcel.
Product and accessories.

An unboxing video may assist WOWOOOCART, the seller and/or the logistics partner in investigating disputes concerning damaged, wrong, incomplete or missing products.

For certain disputes, additional evidence may be required under the applicable courier/claims process.

17. PRODUCT-SPECIFIC SHIPPING CONDITIONS

Different products may have different shipping requirements.

Shipping conditions may vary based on:

Weight.
Dimensions.
Fragility.
Product value.
Liquid content.
Food/perishable nature.
Special handling requirements.
Legal restrictions.
Courier serviceability.
Installation requirements.
Manufacturer requirements.
Other product-specific characteristics.

Where a product has special shipping, delivery or handling conditions, such conditions may be displayed on the relevant product page or communicated during the order process.

18. COD – CASH ON DELIVERY

Cash on Delivery (“COD”) will not be available for every product.

COD will be available only for selected products where the concerned seller has chosen to offer COD and where COD is supported for the relevant destination and shipment.

Therefore:

Some products may offer COD.
Some products may be prepaid only.
COD availability may vary by seller.
COD availability may vary by PIN code.
COD may be restricted based on product value, category, courier serviceability or other operational factors.

The payment option displayed at checkout shall determine whether COD is available for a particular order.

WOWOOOCART may restrict, suspend or discontinue COD availability for particular customers, products, PIN codes or circumstances where reasonably necessary to prevent fraud, misuse or operational losses.

19. COD ORDER VERIFICATION

WOWOOOCART and/or its logistics/service partners may use appropriate verification mechanisms for COD orders.

This may include:

Phone verification.
OTP verification.
SMS/WhatsApp communication.
Confirmation calls.
Address verification.
Other reasonable verification procedures.

An order may be cancelled or held for verification where there are reasonable indications of fraudulent, suspicious or abusive activity.

Courier Partner also provides tools intended to reduce COD-related RTO through order confirmation and NDR management.

20. SELLER PACKAGING REQUIREMENTS

Every seller must ensure that products are packed appropriately for transportation.

Packaging must be suitable for the:

Product type.
Product size.
Product weight.
Fragility.
Distance.
Weather conditions.
Courier handling conditions.

Sellers must take reasonable precautions against:

Breakage.
Leakage.
Moisture damage.
Tampering.
Product contamination.
Damage to other shipments.

Poorly packaged products may result in seller liability where the damage, loss or return is attributable to inadequate packaging.

Courier Partner’s current terms also place responsibility on sellers for poorly packaged shipments that may leak, break or damage other consignments.

21. PICKUP AND HANDOVER BY SELLER

The seller must keep the shipment ready when the courier pickup is scheduled.

The seller should ensure that the shipment is properly handed over and that the applicable pickup/scan/manifest process is completed.

Depending on the courier partner, pickup confirmation may be through:

Live scanning;
Electronic pickup confirmation;
Manifest;
Other courier-approved procedures.

Courier partners’ current policy states that certain partners require live scanning, while others may require a signed manifest at handover.

A seller should retain appropriate evidence of shipment handover where available.

22. SELLER LATE DISPATCH

A seller must not deliberately delay order processing.

If a seller repeatedly fails to make orders ready for pickup within the applicable processing period, WOWOOOCART may take appropriate action, including:

Seller warning.
Temporary restriction on receiving new orders.
Reduction of seller visibility.
Cancellation of delayed orders where appropriate.
Recovery of applicable losses where permitted.
Temporary suspension of COD.
Temporary suspension of seller account.
Termination of seller account in serious or repeated cases.

Any seller penalty or recovery will be applied in accordance with the applicable seller agreement, Platform policy and applicable law.

23. SELLER-INITIATED ORDER CANCELLATION

A seller should not cancel a confirmed customer order without a legitimate reason.

Repeated seller cancellations may result in:

Seller warning.
Performance review.
Restriction of product listings.
Suspension of certain selling privileges.
Recovery of applicable losses where permitted.
Temporary or permanent suspension of the seller account.

If a seller is unable to fulfil an order because of genuine circumstances, the seller should promptly inform WOWOOOCART.

24. WRONG PRODUCT / SHORTAGE / INCOMPLETE SHIPMENT

If a seller sends:

Wrong product.
Wrong size/variant.
Wrong quantity.
Missing accessories.
Incomplete product.
Materially different product.

the seller may be held responsible for the resulting customer resolution and applicable additional logistics costs, subject to investigation.

WOWOOOCART may request packing evidence, photographs, videos, invoices, inventory records or other relevant information from the seller.

25. PACKING EVIDENCE FOR SELLERS

Sellers are strongly advised to maintain evidence of packing for orders, particularly for:

High-value products.
Electronics.
Fragile products.
Products with multiple accessories.
Products susceptible to disputes.

Such evidence may include:

Packing photographs.
Packing video.
Product photographs.
Shipping label photograph.
Weight record.
CCTV footage, where available.

Such evidence may be requested during investigation of customer, courier or seller disputes.

26. DELIVERY DELAYS

WOWOOOCART provides estimated delivery timelines for customer convenience.

Delivery may be delayed due to circumstances beyond reasonable control, including:

Courier delays.
Weather.
Floods.
Natural disasters.
Festivals.
High shipment volumes.
Strikes.
Road closures.
Government restrictions.
Remote-area delivery.
Incorrect customer information.
NDR/reattempts.
Other operational circumstances.

A delay in delivery does not automatically entitle a customer to cancellation, refund or compensation unless such remedy is available under the applicable product policy or applicable law.

27. DELIVERY TO REMOTE AND NON-SERVICEABLE AREAS

Certain PIN codes may be classified as remote, ODA (Out of Delivery Area) or otherwise non-serviceable by the applicable courier partner.

In such circumstances:

Delivery may take additional time.
Additional charges may apply where disclosed.
Delivery may not be possible.
The shipment may be returned to origin.

WOWOOOCART will coordinate with the applicable logistics partner where reasonably possible.

28. LOST OR DAMAGED SHIPMENTS IN TRANSIT

If a shipment is reported as lost or damaged during transit, WOWOOOCART will coordinate with the applicable logistics partner and seller, where applicable, to investigate the matter.

Any claim, compensation or reimbursement shall be subject to:

Applicable courier partner policy.
Declared shipment value.
Product eligibility.
Required documentation.
Investigation outcome.
Applicable terms and conditions.

Courier Partner’s current policy indicates that claims for lost shipments are subject to eligibility and courier-partner liability limits.

29. TRACKING STATUS

Shipment tracking may display statuses such as:

Order Confirmed.
Processing.
Ready for Pickup.
Picked Up.
In Transit.
Out for Delivery.
Delivery Attempted.
NDR.
Delivered.
RTO Initiated.
RTO Delivered.
Lost/Damaged, where applicable.

Tracking status is supplied through the applicable logistics system and may occasionally take time to update.

30. RTO ACCEPTANCE BY SELLER

When a shipment is returned to origin, the concerned seller must cooperate with the RTO delivery process and accept the returned shipment where applicable.

Sellers should inspect RTO shipments at the time of receipt and record any visible discrepancy, damage or other concern in accordance with the applicable courier procedure.

Courier Partner’s current terms require sellers to follow prescribed procedures when accepting RTO shipments and to record dissatisfaction remarks where applicable in order to preserve claim eligibility.

31. SHIPPING OF MULTIPLE PRODUCTS

Where an order contains multiple products, WOWOOOCART may split the order into multiple shipments where operationally necessary.

Customers may therefore receive:

Multiple parcels.
Different AWB numbers.
Different delivery dates.
Different courier partners.

The customer should refer to the individual shipment tracking information for each parcel.

32. CUSTOMER REFUSAL OF DELIVERY

Customers should not refuse a shipment without a valid reason after placing an order.

Repeated refusal of orders, particularly COD orders, may result in:

Restriction of COD.
Requirement of prepaid payment.
Account review.
Order cancellation.
Other reasonable action permitted under applicable law.

This provision is intended to prevent misuse of the Platform and repeated RTO-related losses.

33. CHANGE OF DELIVERY ADDRESS

Customers should carefully verify their delivery address before placing an order.

A request to change the delivery address after dispatch may not always be possible.

Any address change request will be subject to:

Shipment status.
Courier partner capability.
Destination serviceability.
Security and verification requirements.

WOWOOOCART does not guarantee that an address can be changed after shipment creation or dispatch.

34. DELIVERY TO THE CUSTOMER OR AUTHORISED PERSON

The shipment may be delivered to the customer or an authorised person at the delivery address, subject to the applicable courier verification procedure.

The customer is responsible for ensuring that an appropriate person is available to receive the shipment.

35. SHIPPING POLICY FOR WOWOOOCART-OWNED AND THIRD-PARTY PRODUCTS

For clarity:

A. Products Sold by WOWOOOCART

WOWOOOCART is responsible for processing, packing and coordinating shipment of its own products, subject to applicable product policies and law.

B. Products Sold by Independent Sellers

The independent seller is responsible for product accuracy, packaging, quality, authenticity, timely readiness for pickup and other seller obligations.

WOWOOOCART manages or facilitates the courier/logistics arrangements for such shipments.

This distinction does not limit any consumer rights or obligations imposed by applicable law.

36. POLICY UPDATES

WOWOOOCART may update this Shipping & Delivery Policy from time to time to reflect:

Changes in logistics partners.
Changes in courier procedures.
Changes in Platform operations.
Changes in law.
Changes in shipping charges.
Changes in delivery processes.
Improvements in customer service.

The latest version published on the WOWOOOCART website shall apply to future orders.

37. CONTACT FOR SHIPPING & DELIVERY SUPPORT

For shipping, delivery or shipment-related assistance, customers and sellers may contact WOWOOOCART through the customer support channels provided on the Platform.

WOWOOOCART
Operated by: SHREE SHYAMA SHYAM INDUSTRIES INDIA
Website: https://wowooocart.com/

Customer/Seller Support:
Email: support@wowooocart.com
Phone: +91 7453036367

Please keep your Order ID, AWB/Tracking Number and registered mobile number available when contacting support.

IMPORTANT NOTICE

This Shipping & Delivery Policy is intended to provide clear information about WOWOOOCART’s shipping and delivery procedures.

Where any provision of this Policy conflicts with a mandatory provision of applicable Indian law, the mandatory legal provision shall prevail.

Last Updated: 26 August 2026