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Seller Shipping & Dispatch Policy

WOWOOOCART SELLER SHIPPING & DISPATCH POLICY

Operated by: SHREE SHYAMA SHYAM INDUSTRIES INDIA
Marketplace: WOWOOOCART
Headquarters: Agra, Uttar Pradesh, India
Effective Date: 30 August 2026

This Seller Shipping & Dispatch Policy (“Policy”) applies to all third-party sellers (“Seller”) selling products through the WOWOOOCART marketplace.

This Policy should be read together with the WOWOOOCART Seller Terms & Conditions, Shipping & Delivery Policy, and Returns, Replacement & Refund Policy.

1. Purpose

The purpose of this Policy is to establish clear shipping, packing, dispatch, pickup, delivery and return-shipping responsibilities for Sellers using WOWOOOCART.

The objective is to provide customers with a reliable shopping experience while ensuring that Sellers fulfil orders accurately and within the prescribed time.

2. WOWOOOCART Logistics Arrangement

WOWOOOCART may arrange courier/logistics services for Seller orders through its designated logistics partners.

WOWOOOCART may select the appropriate courier/logistics partner based on factors including:

  • Delivery location;
  • Product category;
  • Package size and weight;
  • Serviceability;
  • Courier availability;
  • Operational requirements.

The Seller must cooperate with the logistics partner appointed or authorised by WOWOOOCART.

WOWOOOCART may change its logistics partners or logistics arrangements from time to time.

3. Delivery Across India

WOWOOOCART generally aims to provide delivery services across India, subject to:

  • Courier serviceability;
  • Product restrictions;
  • Delivery location;
  • Product category;
  • Weather or natural conditions;
  • Government restrictions;
  • Other operational circumstances.

Some products or locations may not be serviceable.

4. Estimated Delivery Time

The normal estimated delivery time for eligible orders is generally:

3–10 Working Days

The estimated delivery period may vary depending on:

  • Seller dispatch time;
  • Customer location;
  • Product category;
  • Courier serviceability;
  • Public holidays;
  • Weather conditions;
  • Remote locations;
  • Logistics disruptions;
  • Other circumstances beyond reasonable control.

The delivery timeline displayed on the website/order page shall be treated as an estimated delivery period and not an unconditional guarantee, except where otherwise required by applicable law.

5. Seller Dispatch Time

After receiving an order, the Seller must:

Pack the order and keep it ready for courier pickup within 24 hours

unless a different timeline has been specifically approved or displayed for the relevant product/category.

The Seller must also update WOWOOOCART through the applicable Seller Panel/system that the order has been packed and is ready for pickup.

6. Pickup Readiness

When marking an order as ready for pickup, the Seller must ensure that:

  • The correct product is packed;
  • The correct quantity is packed;
  • The correct variant is packed;
  • Required accessories are included;
  • The product is adequately protected;
  • The invoice/documentation is prepared where applicable;
  • The shipping label is correctly attached;
  • The parcel is physically ready for pickup.

A Seller must not mark an order as “Ready for Pickup” if the parcel has not actually been packed and made available for collection.

7. Seller Packaging Responsibility

The Seller is responsible for properly packing the product before handing it over to the logistics partner.

Packaging should be suitable for the nature of the product and transportation conditions.

The Seller must take reasonable precautions against:

  • Breakage;
  • Leakage;
  • Scratching;
  • Crushing;
  • Moisture damage;
  • Tampering;
  • Missing parts;
  • Other foreseeable transportation damage.

Fragile products must be packed using appropriate protective material.

8. Correct Product Dispatch

Before handing over a parcel, the Seller must verify:

  • Product;
  • Brand;
  • Model;
  • Size;
  • Colour;
  • Variant;
  • Quantity;
  • Accessories;
  • Condition of the product.

The Seller is responsible for ensuring that the dispatched product corresponds with the customer’s order.

9. Wrong Product / Wrong Variant

If the Seller dispatches a wrong:

  • Product;
  • Model;
  • Size;
  • Colour;
  • Variant;
  • Quantity; or
  • Materially different item,

the Seller may be responsible for the resulting customer resolution and applicable costs attributable to the Seller.

Such costs may include, where applicable:

  • Reverse logistics;
  • Replacement shipping;
  • Refund-related costs;
  • Other reasonable costs arising from the Seller’s error.

Where permitted by the applicable agreement and law, WOWOOOCART may adjust such amounts against the Seller’s pending or future settlement.

10. Damaged Product Due to Seller Packaging

If a product is damaged due to inadequate, unsafe or improper Seller packaging, the Seller may be responsible for applicable return/replacement and logistics costs attributable to such Seller error.

WOWOOOCART may review available evidence, including:

  • Packaging photographs;
  • Product photographs;
  • Dispatch information;
  • Courier records;
  • Customer photographs/videos;
  • Other relevant evidence.

11. Product Missing / Incomplete Shipment

If a Seller dispatches an incomplete order or fails to include required components, accessories or quantities, the Seller may be responsible for the resulting customer resolution.

Where applicable, WOWOOOCART may arrange replacement, missing-item delivery or refund in accordance with its customer policies.

Seller-attributable costs may be adjusted from the Seller’s settlement where contractually and legally permissible.

12. Customer Delivery Attempts

Delivery will be attempted by the designated logistics partner according to its operational procedures.

The customer may be unavailable or the delivery may fail because of circumstances such as:

  • Customer not available;
  • Incorrect/incomplete address;
  • Customer refusal;
  • Phone unreachable;
  • Premises closed;
  • Delivery restrictions;
  • Other circumstances affecting delivery.

The logistics partner may make delivery attempts according to its applicable service procedure.

13. Failed Delivery / Undelivered Shipment

If delivery cannot be completed after the applicable delivery attempts, the parcel may be returned to the Seller or designated return location as an RTO (Return to Origin).

The final treatment of an undelivered parcel will depend on:

  • Reason for failed delivery;
  • Courier records;
  • Seller’s responsibility;
  • Customer’s responsibility;
  • Logistics partner’s process;
  • Applicable WOWOOOCART policy.

14. RTO Responsibility

Where an RTO is caused by Seller-related circumstances, including:

  • Wrong or incomplete shipment information;
  • Incorrect product;
  • Incorrect address information supplied by Seller;
  • Inadequate packaging;
  • Seller dispatch error;
  • Failure to comply with shipping requirements;

the applicable logistics/RTO cost may be borne by the Seller.

Where the Seller has correctly processed and dispatched the order and the customer fails to receive the shipment for reasons not attributable to the Seller, the applicable courier cost may be borne by WOWOOOCART according to the applicable logistics arrangement.

WOWOOOCART may determine responsibility based on available evidence and courier records.

15. Multi-Vendor Orders

A single customer order may contain products from multiple Sellers.

In such cases:

  • Products may be packed separately;
  • Products may be shipped in separate parcels;
  • Different Sellers may have different dispatch times;
  • Products may arrive on different dates;
  • Different tracking numbers may be generated.

Customers should not assume that all products in a multi-vendor order will arrive in one parcel.

16. Shipping Charges

Shipping charges payable by the customer may vary according to the product and applicable shipping arrangement.

Shipping charges may depend on factors including:

  • Product size;
  • Product weight;
  • Delivery location;
  • Product category;
  • Seller/product shipping arrangement;
  • Courier charges.

The applicable shipping charge displayed to the customer at the time of purchase shall apply to the relevant order.

17. COD

Cash on Delivery (“COD”) may be available only on selected products.

COD availability may depend upon:

  • Seller participation;
  • Product category;
  • Product value;
  • Delivery location;
  • Logistics availability;
  • Fraud/risk controls;
  • Other operational conditions.

A Seller may choose to offer COD only where WOWOOOCART provides or permits such facility for the relevant product.

18. Tracking

WOWOOOCART may provide order/shipment tracking information through its Platform or logistics partner.

Tracking availability, frequency of updates and tracking details may depend on the logistics partner and shipment status.

Customers may receive different tracking numbers for different parcels in a multi-vendor order.

19. Seller Dispatch Delays

If a Seller fails to prepare an order within the prescribed time, WOWOOOCART may treat the delay as a seller performance issue.

Depending on the seriousness and frequency of delays, WOWOOOCART may take appropriate action, including:

  • Seller warning;
  • Performance monitoring;
  • Order restrictions;
  • Reduced seller visibility;
  • Temporary suspension;
  • Other action under applicable Seller policies.

Where a specific monetary penalty applies, it will be communicated under the applicable commercial/seller policy.

20. Seller Cancellation

Sellers should not cancel confirmed orders without a genuine and reasonable reason.

Repeated or unjustified seller cancellations may affect seller performance and may result in:

  • Warning;
  • Performance action;
  • Temporary restrictions;
  • Suspension;
  • Other action under applicable Seller Terms.

Where the Seller’s cancellation causes a customer refund or additional logistics cost, the applicable Seller-attributable amount may be adjusted from settlement where permitted.

21. Return Pickup

Where a customer return is approved under WOWOOOCART’s Returns, Replacement & Refund Policy, WOWOOOCART may arrange reverse logistics through its designated logistics partner.

The Seller must cooperate with the return process.

The Seller must not refuse an approved return without a valid reason where the return is covered by the applicable policy.

22. Seller Responsibility for Return Shipping

Where a return/replacement is caused by Seller error, including:

  • Wrong item;
  • Wrong variant;
  • Missing item;
  • Materially inaccurate listing;
  • Defective product attributable to Seller;
  • Poor packaging attributable to Seller;

the applicable return/reverse logistics cost may be charged to the Seller.

23. Customer-Caused / Non-Seller-Caused RTO

Where:

  • The Seller correctly processed the order;
  • The correct product was dispatched;
  • The parcel was properly packed; and
  • The customer does not receive the shipment despite applicable delivery attempts,

the applicable courier/RTO cost may be borne by WOWOOOCART, subject to the applicable logistics arrangement and verification.

This provision does not apply where the RTO is attributable to the Seller.

24. Evidence and Dispute Review

WOWOOOCART may use available evidence to determine responsibility for shipping disputes.

Evidence may include:

  • Order information;
  • Seller Panel records;
  • Product photographs;
  • Packing photographs/videos;
  • Shipping labels;
  • Courier scan records;
  • Tracking information;
  • Delivery attempt records;
  • Customer photographs/videos;
  • Return inspection records;
  • Other relevant information.

Sellers are encouraged to maintain appropriate packing and dispatch records.

25. Seller Cooperation

The Seller must cooperate promptly with WOWOOOCART and its logistics partners regarding:

  • Pickup;
  • Delivery issues;
  • RTO;
  • Returns;
  • Replacement;
  • Damaged shipments;
  • Missing products;
  • Customer complaints;
  • Shipping investigations.

Failure to cooperate may affect seller performance or result in appropriate action under Seller Terms.

26. Prohibited Shipping Practices

Sellers must not:

  • Send a different product intentionally;
  • Send used products as new;
  • Hide product damage;
  • Manipulate shipment weight;
  • Mislabel parcels;
  • Use another Seller’s shipping information;
  • Ship prohibited products;
  • Manipulate tracking information;
  • Mark an order ready without actually packing it;
  • Attempt to bypass WOWOOOCART logistics controls.

27. Delivery Delay

WOWOOOCART and its Sellers will make reasonable efforts to ensure timely delivery.

However, delays may occur because of:

  • Courier disruption;
  • Weather;
  • Natural disaster;
  • Public holiday;
  • Remote location;
  • Government restrictions;
  • Transportation disruption;
  • High shipment volumes;
  • Technical issues;
  • Other circumstances beyond reasonable control.

The delivery date displayed to the customer should therefore be treated as an estimated delivery date unless otherwise required by applicable law.

28. Special Product Shipping Rules

Different products may have different shipping requirements.

Additional rules may apply based on:

  • Product category;
  • Size;
  • Weight;
  • Fragility;
  • Hazard/safety requirements;
  • Manufacturer requirements;
  • Courier restrictions;
  • Delivery location.

The Seller must comply with product-specific shipping instructions communicated by WOWOOOCART.

29. Seller Responsibility for Legal Compliance

The Seller is responsible for ensuring that products shipped through WOWOOOCART comply with applicable laws and shipping requirements.

The Seller must not hand over any prohibited or unlawfully restricted product to a logistics partner.

30. Policy Changes

WOWOOOCART may update this Policy from time to time due to:

  • Changes in logistics arrangements;
  • Changes in courier partners;
  • Operational requirements;
  • Changes in law;
  • Changes in marketplace procedures;
  • Product-category requirements.

Updated policies may be communicated through the Seller Panel, email, website or other reasonable means.

31. Relationship with Other Policies

This Policy should be read together with:

  • WOWOOOCART Seller Terms & Conditions;
  • WOWOOOCART Shipping & Delivery Policy;
  • WOWOOOCART Returns, Replacement & Refund Policy;
  • WOWOOOCART Privacy Policy;
  • Other applicable Seller policies.

In case of conflict, applicable law shall prevail.

32. Contact

WOWOOOCART
Operated by SHREE SHYAMA SHYAM INDUSTRIES INDIA
Agra, Uttar Pradesh, India

Website: wowooocart.com

For seller shipping-related matters, Sellers should use the official communication channel provided through the WOWOOOCART Seller Panel or the applicable support contact.

SELLER SHIPPING COMMITMENT

Every Seller on WOWOOOCART is expected to follow:

Accurate Order • Proper Packaging • Fast Dispatch • Correct Product • Safe Shipping • Honest Communication • Customer First

Sell with Trust. Grow with WOWOOOCART.

Last Updated: 30 August 2026