Seller Commission & Payment Settlement
WOWOOOCART SELLER COMMISSION, PAYMENT SETTLEMENT & PAYOUT POLICY
Effective Date: 2 September 2026
This Seller Commission, Payment Settlement & Payout Policy (“Policy”) explains the applicable platform commission, payment processing charges, logistics charges, seller settlements, adjustments, holds and payouts applicable to sellers on WOWOOOCART.
WOWOOOCART is operated by SHREE SHYAMA SHYAM INDUSTRIES INDIA.
1. Seller Fee Structure
WOWOOOCART currently provides the following basic seller facilities:
- Seller Registration Fee: ₹0
- Monthly Seller Fee: ₹0
- Product Listing Fee: ₹0
The Seller is generally required to pay applicable commercial charges only when a qualifying sale or service is generated, subject to the terms of this Policy.
2. Platform Commission
WOWOOOCART may charge a platform commission on eligible orders/sales.
The applicable commission shall be calculated according to the commercial terms applicable to the relevant product, category, sub-category, selling price, promotional arrangement, business model or other applicable factors.
Platform Commission: Applicable Rate + applicable GST
3. Commission Rates
WOWOOOCART may maintain different commission rates for different products, categories, sub-categories, price ranges, sellers, promotions or commercial arrangements.
WOWOOOCART is not required to publish a complete category-wise commission table publicly.
The applicable commission rate may be communicated or displayed through the Seller Dashboard, product/listing interface, order details, settlement statement, seller communication or other official WOWOOOCART channel.
4. Payment Gateway and Processing Charges
Payment Gateway, payment processing, transaction or related financial service charges may apply separately from WOWOOOCART’s platform commission.
Payment Gateway/Processing Charges: Additional + applicable GST, where applicable.
Such charges may depend on the payment method, payment service provider, transaction type or other applicable commercial factors.
5. Logistics and Shipping Charges
Applicable logistics, shipping, pickup, delivery, reverse logistics or other courier-related charges may be charged separately from the platform commission.
Logistics/Shipping Charges: Additional + applicable GST, where applicable.
The applicable amount may vary according to product weight, dimensions, delivery location, shipment type, courier service, return/reverse shipment and other logistics factors.
6. No Double Charging of the Same Component
Platform Commission, Payment Gateway/Processing Charges and Logistics/Shipping Charges are separate commercial components.
A charge shall not be treated as included in another charge unless expressly stated in the applicable commercial terms.
7. Order-Based Calculation
Applicable commission and other charges may be calculated on the relevant order value or other applicable calculation basis communicated to the Seller.
The final settlement statement shall reflect applicable deductions and adjustments.
8. Discounts and Promotions
Where a Seller participates in a discount, promotion, campaign or special commercial arrangement, the applicable commission and settlement treatment may differ from standard arrangements.
The Seller shall be bound by the commercial terms accepted for the relevant promotion or campaign.
9. Customer Payments
Customer payments may be collected through WOWOOOCART, its payment gateway/service providers, Cash on Delivery arrangements or other authorized payment methods.
Receipt of customer payment does not automatically mean that the full amount is immediately payable to the Seller.
10. Seller Settlement
Seller settlement represents the amount payable to the Seller after deduction or adjustment of all applicable amounts.
These may include:
- Platform Commission;
- applicable GST on WOWOOOCART’s taxable charges;
- Payment Gateway/Processing Charges;
- applicable GST on such charges, where applicable;
- Logistics/Shipping Charges;
- Returns and reverse logistics adjustments;
- RTO-related adjustments;
- Refunds;
- Chargebacks;
- Order cancellations;
- Customer claims attributable to Seller;
- Statutory deductions;
- Previous settlement corrections; and
- Other applicable contractual adjustments.
11. Settlement Cycle
The applicable Seller settlement/payout cycle may be specified in the Seller Dashboard, Seller Agreement, order/settlement information or official WOWOOOCART communication.
Settlement may be delayed where an order remains subject to return, refund, dispute, chargeback, verification, fraud review or other legitimate adjustment.
12. Settlement Hold and Reserve
WOWOOOCART may temporarily hold or reserve amounts where reasonably necessary to protect against:
- Pending returns or refunds;
- Chargebacks;
- Fraud or suspected fraudulent activity;
- Customer disputes;
- Product-related claims;
- Regulatory requirements;
- Seller verification issues;
- Negative Seller balances; or
- Other legitimate financial or operational risks.
The hold or reserve may continue until the relevant issue is resolved or adequately secured.
13. Returns and Refund Adjustments
Where a customer refund or replacement results in a financial adjustment, the corresponding amount may be deducted or adjusted from the Seller settlement according to the applicable circumstances and WOWOOOCART policies.
Where the issue is attributable to Seller fault, applicable direct costs may also be recovered from the Seller.
14. RTO and Failed Delivery Adjustments
RTO/failed-delivery treatment shall depend on the verified reason for failure.
Where an RTO is attributable to Seller fault, applicable direct logistics, reverse logistics or other attributable costs may be adjusted from the Seller settlement.
Where the Seller correctly fulfilled the order and the failure is attributable to customer refusal/non-receipt or courier circumstances, the applicable cost treatment may be determined according to the verified circumstances and applicable WOWOOOCART commercial terms.
15. Seller Cancellation Adjustments
Repeated or unjustified Seller cancellation may result in applicable direct costs or expressly disclosed contractual service charges being adjusted from the Seller’s payable amount, subject to applicable law.
16. Chargebacks and Payment Reversals
If a payment is reversed, charged back, disputed or otherwise recovered from WOWOOOCART or its payment service provider in relation to a Seller transaction, the corresponding amount may be adjusted from the Seller’s settlement.
Additional applicable processing or recovery charges may also be adjusted where expressly applicable.
17. Incorrect or Excess Settlement
If an amount is incorrectly or excessively paid to a Seller due to technical error, calculation error, duplicate payment, reversal or any other reason, WOWOOOCART may correct the settlement and recover the excess amount.
18. Negative Seller Balance
Where adjustments exceed the Seller’s available settlement balance, a negative balance may arise.
WOWOOOCART may recover such amount from future Seller settlements or request payment from the Seller through an appropriate payment method.
19. Set-Off
WOWOOOCART may set off amounts lawfully recoverable from a Seller against amounts otherwise payable to that Seller, including refunds, chargebacks, RTO costs attributable to Seller fault, settlement errors and other applicable amounts.
20. Taxes and Statutory Deductions
Taxes, TDS/TCS and other statutory deductions shall be handled according to applicable Indian law.
The Seller remains responsible for its own tax and statutory compliance.
21. GST on WOWOOOCART Charges
Where GST is applicable to a charge imposed by WOWOOOCART, the applicable GST shall be charged in addition to the relevant base charge.
Accordingly, references to a WOWOOOCART taxable commercial charge shall be understood as:
Base Charge + applicable GST
unless otherwise specifically stated.
22. Seller Invoice and Tax Compliance
The Seller must issue legally compliant invoices and maintain accurate GST and other tax information.
Any tax-related consequences arising from Seller’s own sales or non-compliance remain the Seller’s responsibility.
23. Seller Dashboard and Settlement Statement
WOWOOOCART may provide settlement details through the Seller Dashboard or other official communication.
The Seller should regularly review:
- Order value;
- Commission;
- GST;
- Payment charges;
- Logistics charges;
- Refunds;
- RTO adjustments;
- Other deductions;
- Net settlement; and
- Payout status.
24. Commercial Changes
WOWOOOCART may revise commission rates, commercial charges, logistics arrangements, settlement cycles or other seller commercial terms from time to time.
Applicable changes may be communicated through the Seller Dashboard, website, email or other official Seller communication.
Changes shall apply from the communicated effective date, subject to applicable law and any specific contractual arrangement.
25. Seller Responsibility for Accurate Information
The Seller must provide correct bank details, tax information, business information and other information required for settlement.
WOWOOOCART shall not be responsible for delays caused by incorrect or incomplete information supplied by the Seller.
26. Bank Account and Payout
Seller payouts shall be made to the verified bank account or other authorized payout method registered with WOWOOOCART.
WOWOOOCART may require verification before processing or continuing payouts.
27. Payout Delay
Payout may be delayed due to banking issues, payment processor issues, holidays, technical problems, compliance verification, fraud review, disputes or other circumstances beyond reasonable control.
28. Seller Disputes Regarding Settlement
A Seller who identifies a genuine settlement discrepancy should raise the matter through the designated Seller support/grievance channel with the relevant order or settlement details.
WOWOOOCART may review the transaction records and make appropriate corrections where justified.
29. No Guaranteed Minimum Earnings
WOWOOOCART does not guarantee any minimum number of orders, sales, revenue, profit or payout amount to any Seller.
30. Commercial Sustainability
WOWOOOCART may maintain or revise its commercial structure from time to time to ensure that its marketplace, technology, payment, customer-support, logistics, operational and other business costs are commercially sustainable.
No Seller is entitled to demand that WOWOOOCART continue a particular commission or commercial arrangement indefinitely.
31. Compliance with Other Policies
This Policy shall be read together with the WOWOOOCART Seller Terms & Conditions, Seller Code of Conduct & Seller Performance Policy, Returns/Replacement/Refund Policy, Shipping & Delivery Policy, Privacy Policy and other applicable WOWOOOCART policies.
Where applicable, the specific commercial terms displayed for an order, promotion or Seller arrangement shall also apply.
32. Final Settlement
After completion of applicable return/refund periods, dispute resolution, payment verification and necessary adjustments, the remaining eligible amount shall constitute the Seller’s payable settlement.
33. Contact
WOWOOOCART
Operated by SHREE SHYAMA SHYAM INDUSTRIES INDIA
Email: support@wowooocart.com
Phone: +91 7453036367
34. Acceptance
By registering and continuing to sell on WOWOOOCART, the Seller acknowledges and agrees to the applicable commission, payment, logistics, settlement, adjustment and payout terms contained in this Policy.
WOWOOOCART reserves the right to apply all lawful commercial charges, deductions and adjustments applicable to Seller transactions.